After being refused accounts at regular UK online casinos due to failing KYC checks, I was delighted to stumble across this website that had so much more to offer to people in my position. Thanks

Nothing but positive experiences for me at clubspoker. Verification went smoothly, redemptions have been fast, and Sabrina with the VIP team is amazing!

This website has a tendency to be unresponsive and they change their conditions and requirements to redeem. I had over $9,000 on Golden Dragon and turns out that they were not using the official Golden Dragon platform. I had been playing on a demo version that meant my winnings were not redeemable. I spent $200 and when I thought I had won, I was really counting on the winnings because I’m needing a car!

I am writing to formally express my deep concern regarding the unjustified delay in processing my withdrawal request. I initiated a withdrawal of $126 USD from my account, following two recent bets:One bet was voided (resulting in a minor loss).The second bet was a $48.50 USD win. My initial deposit was $80 USD, and the requested withdrawal amount reflects my total available balance at the time. I intentionally chose this modest sum to test the transparency and efficiency of your withdrawal process.To date, 11 days have passed without resolution. Your support team cited an ongoing "verification of my betting activity" as the reason for the delay. As a bettor with over 10 years of experience across more than 50 licensed bookmakers, I can confidently state that such prolonged verification for a small withdrawal is unprecedented. Standard industry practice involves either resolving verification within 1–2 business days or, if concerns arise, voiding the contested bet(s) immediately—not withholding funds indefinitely.This situation is both unreasonable and damaging to your reputation. I selected your platform based on positive reviews and an expectation of fair conduct. Holding $126 USD for 11+ days without clear justification contradicts basic standards of customer trust and operational integrity.I demand the following actions be taken immediately:Process the full withdrawal of $126 USD to my original payment method.In the end they cancelled my winnings and returned my deposit of 80 dollars, do not have any business with this company, they have no money

They have a top chat service and amazing bonus.

Customer service was Great. Highly recommend. Great selection of games and they have great promotions