Susan thank you for reaching out to resolve this matter, it made all the difference. Just to clarify I contacted Support through emails, since live chat wasn't available 17 times. You explained that my emails some how went to spam but only twice did I get a response. As I promised and since you contacted me, which was all I wanted, and in the end resolved this matter I have changed my 1 star status to 4 stars. Because of you and how you handled this complaint is the reason my review has changed. Just a heads-up on other complaints I have seen that yes if you are a player from the USA you will have to use a VPN and change your location to Germany and that will allow you more games to play, not all but quite a few more than none at all.
7883 people found this review useful
The site is legitimate and offers a wide variety of games commonly found on other sites. The customer service team is top tier and quick to respond. Redemption is quick for large amounts usually complete within 24-48 hours. I can also report a negative experience. My typical spins are $5 to $7.50, after playing about $300 on a Buffalo game I was kicked out during a spin. I asked support for courtesy SC and they offered me 2 SC. A real joke
8706 people found this review useful